Privacy Policy
Effective Date: 20th April 2025
1. Introduction
SLV Group Sdn. Bhd. ("SLV Group", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you engage with our services, including AI automation solutions, ERP systems, and digital transformation services.
2. Information We Collect
We may collect personal information that you voluntarily provide to us when you:
- Inquire about our services
- Register for an account
- Subscribe to our newsletters
- Participate in surveys or promotions
- Contact our customer support
The personal information we collect may include:
- Full name
- Email address
- Phone number
- Company name
- Job title
- Billing and mailing addresses
- Payment information
Additionally, we may collect non-personal information automatically when you visit our website, such as:
- IP address
- Browser type
- Operating system
- Referring URLs
- Pages viewed
- Access times
3. How We Use Your Information
We use the information we collect for various purposes, including:
- To provide and manage our services
- To process transactions and send related information
- To communicate with you about updates, promotions, and events
- To respond to your inquiries and provide customer support
- To improve our website, services, and customer experience
- To comply with legal obligations
4. Sharing Your Information
We do not sell, rent, or lease your personal information to third parties. However, we may share your information with:
- Service Providers: Third-party vendors who assist us in operating our business, such as payment processors, IT service providers, and marketing agencies.
- Legal Requirements: If required by law or in response to valid requests by public authorities.
- Business Transfers: In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, please note that no method of transmission over the Internet or method of electronic storage is 100% secure.
6. Your Data Protection Rights
Depending on your location, you may have the following rights regarding your personal information:
- Access: The right to request copies of your personal data.
- Rectification: The right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
- Erasure: The right to request that we erase your personal data, under certain conditions.
- Restrict Processing: The right to request that we restrict the processing of your personal data,
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